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21st Century Accounting
Frequently Asked Questions

In addition to the FAQs below, you can find more online documentation at
Operations Map
A map of daily business operations to 21st Century Accounting functions.
Tutorials
Printable lessons with screenshots illustrating a number of setup and daily tasks.


I bought a new computer. How do I get 21st Century Accounting onto my new computer?

  1. Install from the CD

    Install 21st Century Accounting on your new computer from the latest full-installation CD you have received from us.

    You must install from a CD that contains the version of Pervasive that is at the level of Service Pack 3 or higher. Purchases since January 2002 and CDs we sent last summer to pre-2002 customers are at SP3 or higher.

  2. Install the latest cumulative patch

    After you have installed from the original CD, assuming your version is 2.0 or better, then install only the latest cumulative patch (available on the Web) on your new computer, so you'll be running the latest version of the system.

  3. Move the data over

    • You can copy the \C21\DATA directory and all its contents over to your new computer. That will get all your company data files, including system-wide security, user configurations, and Payroll tax data files.
    • Or you can use Backup/Restore to move a company to your new computer. System-wide security, user configurations, and Payroll tax data files are not included in the Backup. If you use a Backup/Restore to move your data over, be sure to also transfer the following files from the C21\DATA directory on the old computer to the C21\DATA directory on the new computer:

      config
      version
      users.cpz
      prtaxusa.sel
      prcustom.cpz (if it exists)

  4. Copy customized reports

    If you use the Report Customizer, after copying the data directory, you should also copy the \C21\REPORTS\CUSTOM directory and all its contents to get copies of any customized reports you may have saved. In the default situation, the path on the new computer is [drive]:\C21\reports\custom\[filenames].

    Then on the new computer, run System/Company/Preferences, Forms and click the Refresh button.

  5. Install the latest Payroll Tax Update

    If you use Payroll, now install the latest Payroll Tax Update (available on the Web), which is cumulative for each year, so you'll be running the current year's Payroll tax calculations.

  6. Re-select printers

    Printer selections on the old computer may not be valid for the new computer. Re-do printer selection for plain paper and all forms. In the select printer window, verify or select the correct printer and click OK to exit the window whether you changed the selected printer or not, to make sure the selection is registered in the new environment.

  7. Restore Window Defaults

    The size and position of 21st Century Accounting windows may not be correct. In some extreme cases a window may not even be visible when you run the command (if, say, monitor resolution is different between old and new computer).

    Run "Restore Window Defaults" to start over with size and position.

  8. Review Preferences.

    Run System/Company/Preferences and review the settings on each panel. If you copied the "config" file from the old computer to the correct folder on the new computer, the settings will be correct. Check to make sure. You want these settings (especially Doc number formats and Forms) to be correct before you post or print.

  9. On the old computer, run Start/Settings/Control Panel, Add/Remove Programs.

    Remove 21st Century Accounting and Pervasive from the old computer.

  10. Complete network installation if necessary.

    If you will be using any other of the new computers as 21st Century Accounting workstations, do a Workgroup or Client install of 21st Century Accounting on each of those.

Do not try to copy the 21st Century Accounting application files from one computer to another.

As with almost all Windows applications, you must reinstall from the original media when you move to a new computer in order to get the proper registry entries and to make sure all the support files are placed where the application expects to find them.

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Does your software run under Windows Vista?

MS Vista Compatibility

A Vista-compatible version of 21st Century Accounting is under development. Check back here for status updates.

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Payroll tax remittance amounts are not correct when I print remittance checks.
How can I reset the amounts so they are correct?


Edit current Payroll tax liability in Configure/Taxes

In the Configure/Taxes window, the current tax liability, an editable field, is tracked for each tax by 21st Century Accounting. The liability amount in this field is updated by every Payroll transaction that affects taxes withheld. It is the default amount used when you print Remittance Checks.

If the Payroll tax liability amount does not agree with your current books, you can adjust the amount in the Current liability field in Configure/Taxes so it agrees with your record of outstanding liability for this tax. The system uses the amount shown in this field as the amount you owe the remittance vendor for this tax when you prepare a Remittance Check.

To edit the liability

If the liability amount is incorrect, you can correct the ongoing liability amount in Configure/Taxes on a per tax basis (recommended) or you can correct the liability amount(s) every time you prepare a Remittance Check in the Remittance Checks window (not recommended!).

In Configure/Taxes

To edit the amount in the Configure/Taxes window, right-click on the "Current liability" field and select "Override current liability" from the options menu. Enter the outstanding liability from your records, press the Tab key, then click OK and Save changes.

This modifiable field allows you to synchronize the Print/Remittance Checks function with your current records.

In Remittance Checks

The tax liability amounts may not be correct for several reasons:

  • The G/L accounts associated with tax liabilities are not used solely for the tax authorities
  • A voided check may not have reduced the tax liability correctly
  • After conversion the tracked remittance amounts are understated by the liability amounts accumulated in the data from which you converted

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I made some changes in Payroll after printing W-2s.
Why doesn't the new Payroll data show up the second time I print W-2s?


Press the Recreate button in the Print/W2s window to make a new W-2s file with any new Payroll data. "Recreating" allows you to review errors generated by your first W-2s run, correct the information in your Payroll data, and then click the Recreate button to generate new intermediate data from which to print on paper or generate the electronic file for submission.

When you run the Print/W-2s command or the Electronic Filing/W-2s command, the system creates an "intermediate" file of temporary data from which to print paper W-2s or build the electronic W-2s file. If you need to start over, click the Recreate button in either W-2s window to replace the existing intermediate file with a new intermediate file created from the current information available in your Payroll records. After the intermediate file is created, the paper W-2s are ready to print or the electronic W-2s file is created automatically.

Do not click Recreate if you do not need to start over. Creating the intermediate file can take significant time if your Payroll company is large.

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How much does 21st Century Accounting cost?

Current 21st Century Accounting Software Prices are:
$ 1,195 Single User Edition
$ 1,595 3 User Windows Workgroup Edition
$ 2,595 10 User Windows Client/Server Edition
$ 495 Additional Site License
$ 495 Remote Connect
$ 155 Report Customizer
$ 155 Tax Form Kit

The current release of 21st Century Accounting includes:

  • General Ledger
  • Bank Accounts (management, bank reconciliation).
  • Receivables (management, Receivables reporting)
  • Sales (Receivables invoicing, sales orders, sales analysis reporting)
  • Payables (Payables invoicing, management, reporting)
  • US Payroll (paychecks, management, reporting)
  • Multi-user Support

Value-added resellers (VARs) of BPI Accounting should contact sales@hilbertsoft.com for a pricing schedule.
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What kind of Technical Support is available?

You can email Technical Support issues to us at support@hilbertsoft.com

Support information available on our Web site is always free of charge. FAQs and a searchable database of Technical Notes will answer your most common questions.

Your CONTACT. Please appoint as your Technical Support CONTACT with us a single, regular employee of your organization who will be familiar with --
  • Windows operations, including --
    Search
    Drag-and-Drop
    How to send and receive emails with attachments

  • 21st Century Accounting
  • Whatever Support issue you want to resolve

Provide the Contact Name, phone number, and email address when you register. The Support process is much more efficient if our technicians deal with a single, knowledgeable CONTACT from your company.

You can subscribe to additional Technical Support in one of the following programs. Annual subscriptions begin when we receive your payment and expire after one year.

1 Year Support Subscription Download
6 incidents plus Software Upgrades $445
10 incidents plus Software Upgrades $585
Unlimited incidents plus Software Upgrades $835
6 incidents plus Software Upgrades
   with Payroll Tax Updates
$605
10 incidents plus Software Upgrades
   with Payroll Tax Updates
$745
Unlimited incidents plus Software Upgrades
   with Payroll Tax Updates
$995
Payroll Tax Updates only plus Software Upgrades $395
Software Upgrades Only $235

Additional charge
to mail on disk
$75

Technical Support = Immediate, unlimited telephone and email access to our staff to help you with problems using 21st Century Accounting as they arise.
Software Upgrades = All annual Support subscriptions include cumulative 21st Century Accounting Software Upgrades when we enhance the functionality, incorporate 3rd-party Add-Ins, and otherwise improve the software between major revisions. Software Upgrades and Payroll Tax Updates are mailed on disk at an additional shipping and handling charge, upon request from subscribing customers without Web access. Subscribing customers with Web access can download Software Upgrades and Payroll Tax Updates without the additional "on disk" charge.
Payroll Tax Updates = The latest supported (federal, state, and some local) Payroll tax calculations provided on diskette or downloadable from our Web site.
Per Incident = If you don't need the protection of an annual Support program, you can call with questions on a per incident basis. Have your credit card number ready when you call. We will process the charge to your credit card ($75) for each satisfactorily completed call.

Our commitment to supporting you goes far beyond what you may have experienced elsewhere. Our Technical Support personnel have the knowledge to help you and the access to the development staff that is needed to solve your problems.
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Order Support


What is a Technical Support "incident?"

Tech Support Incident The Support Technician you talk to will define your contact as an "incident" according to the following general criteria:

An "incident" means --

  • A single issue or problem that a customer asks a Support Technician to analyze or resolve.
  • A product-usage question that involves a single topic on a drop-down menu or one report.
  • A single question on a specific bookkeeping topic.

We will not charge for an incident --

  • On initial installation or when installing an upgrade.
  • Upon submission of a report showing conversion problems.
  • When our analysis determines that the problem is caused by a defect in the software.

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Can I finish my Payroll year and print W-2s in 21st Century Accounting?

Take advantage of the complete conversion from BPI so you can finish your Payroll year and print W-2s in 21st Century Accounting.
  • The conversion brings across all the pay data you need for finishing up the year in 21st Century Accounting.

  • The conversion brings across all the data you need for producing end of year reports.

  • Best of all, you can start running Payrolls in the new year and still print W-2s for the past year without worrying about the year cross-over. You produce last year's W-2s whenever you're ready in January -- no backups, no renaming of company data, no fuss.

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What Payroll Tax Updates do I have to buy?

21st Century Accounting is shipping now with the current tax calculations for the year 2008. Purchasers of an annual subscription to Payroll Tax Updates will receive subsequent Tax Updates as tax calculations change during the year.
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What documentation is provided with 21st Century Accounting?

21st Century Accounting provides the following documentation:

In the Box

  • Separate installation documents appropriate for your type of network are shipped in the package with your CD.
  • Getting Started manual — Gets you up and running. Includes conversion instructions.
  • Setup and Daily Operations: Tutorials manual — Hands-on instructions with screen shots for using 21st Century Accounting in your daily business operations.
  • 21st Century Accounting is completely documented in the online Help. Press Shift-F1 for window-level Help or F1 for Help at any field. Look in the 21st Century Accounting menu Help/Contents for these additional topics, among others:
    • Financial Reports - Concepts and Designing. A "backgrounder" on designing financials.
    • Data Entry Shortcuts. Function keys and keystrokes that will save time and effort.
    • Special Tasks. Procedures for everyday operations like voiding, customizing,
      entering customer receipts, setting up Payroll pay factors ....

On the Web

  • Operations Map is available on the Website. We have mapped the daily work of a typical small business -- the business "operations" -- to the functions in 21st Century Accounting where you can most efficiently and effectively complete each business operation.
  • Tutorials are available on our Website. You can review them online or you can download and print them. The Tutorials cover topics such as getting started with 21st Century Accounting, performing certain daily operations, how to work with a typical data entry window, and so forth. Customers are invited to suggest additional topics they would find useful.

    Check the page periodically for additional lessons. Send us an email when you think of other lessons you would like to see.


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Does 21st Century Accounting run over a network?

21st Century Accounting will run on any combination of Win98, Win2000, WinXP, and NT computers over a network.
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How much do additional network logins ("seats") cost?

The package price depends on the network support required in your business.

Current network packages support the following network setups:

  • 1 user $995

  • 3 users (3 concurrent logins to the same company data) $1,395

  • 4 - 10 users $2,295

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What platforms are supported by 21st Century Accounting?

21st Century Accounting (C21) software is supported on the following platforms:
  • Windows 2000
  • Windows XP
  • Windows NT 4.0 and higher

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What are the hardware requirements for running 21st Century Accounting?

In general, purchasers of 21st Century Accounting should follow the recommendation for all Windows users: when you buy computer hardware, get as much computing power as you can afford, especially as much memory as possible.

21st Century Accounting itself has a relatively small "footprint" in terms of disk space and memory requirements, but the Windows support for any application is memory-intensive. The more memory your computer has, the more satisfied you will be with the performance of all your applications, including 21st Century Accounting.

Networking performance also profits from lots of memory on the computer you use as your Server.

Access to the Internet lets you communicate with Hilbert Software from the 21st Century Accounting menu. You can visit our web site to download software upgrades and for information in general. Payroll users can download tax table updates as soon as they are available.

Single user

  • Pentium 500 MHz or better Intel-compatible processor
  • Windows 2000, XP
  • 256 MB RAM or better
  • 70 MB of available space (software only), CD-ROM drive
  • Internet access recommended but not required

Multiple user environment, CLIENT WORKSTATION computers

  • Pentium 500 MHz or better Intel-compatible processor
  • Windows 2000, XP
  • 256 MB RAM or better
  • 10 MB of available space (software only), CD-ROM drive
  • Internet access recommended but not required

Multiple user environment, SERVER computer

  • Pentium 500 MHz or better Intel-compatible processor
  • Windows 2000 Pro, XP Pro, Win2000 Server or better
  • 512 MB RAM or better
  • 70 MB of available space (software only), CD-ROM drive
  • Internet access recommended but not required

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Does 21st Century Accounting include Inventory Control and Job Costing modules?

21st Century Accounting does not currently provide a complete, fully-integrated Inventory Control or Job Costing application. The following are currently available.

21st Century Accounting Item Tracking

21st Century Accounting Item Tracking is an easy-to-use set of tools for tracking quantity-on-hand of items from receipt through sale. Item Tracking does NOT integrate with Payables or track the value of products.

Run Item Tracking/Configure/Company to configure the currently selected company for Item Tracking so you can start keeping track of the location, quantity-on-hand, and sale of your products.

These features are available in Item Tracking: Single or Multiple Locations, "Bin Numbers", Serial Numbers, Integrated Sales, Stock Transfers, Physical Counts

21st Century Accounting Product List

21st Century Accounting currently provides a Product List from which to select inventory items when you enter sales invoices. You set up items, optionally assign G/L accounts to items for posting the sale price when you put an item on an invoice, and create up to five price levels for an item or service.

When you use the Product List feature, you can print Sales Analysis reports that show quantities sold, invoice numbers, dates, customers, and other info to help analyze sales patterns.

Importing from Specific IC and POS Systems

Applications like Inventory Control, POS, and Job Costing often need to be industry-specific ("vertical applications") to meet the real-life business requirements of users.

If you use a vertical IC, POS, or JC that works for your business, we can help you investigate the possibility of importing data from your external system into 21st Century Accounting. For example, you may be interested in importing your inventory transactions into the 21st Century Accounting general ledger or in interfacing 21st Century Accounting's sales functions with your customers and inventory products. Please send your information to sales@hilbertsoft.com.

A Third-Party Inventory Control Application

21st Century Accounting is designed for integration of complete applications such as Inventory Control. The 21st Century Accounting development team is ready to establish a working relationship with any approved third-party developers to expedite the addition of appropriate applications to the 21st Century Accounting suite, IC being our first priority. If you are aware of such a general-use Inventory Control application, please notify us at sales@hilbertsoft.com.
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Is 21st Century Accounting period-driven or date-driven?

21st Century Accounting posting is period-driven. Transactions are posted to the posting period you select, regardless of the transaction date.

Most reports can be printed by period or by transaction date range. Accounts are aged by user-selectable dates.
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How do I start a batch or create an account (customer or vendor, for example) in 21st Century Accounting?

F9: Adding Entries and Batches

The multipurpose F9 function key (New entry, New account, New anything) puts you into "add" mode in all component management and data entry windows.
  • Example: You just opened the Bank Accounts/Configure/Bank Accounts window. Press F9 and the cursor moves to the first field in the data entry pane on the right, ready for you to add a new bank account.
  • Example: You just opened the Sales/Invoices window. Press F9, click OK in the Batch Options dialog, and the cursor moves to the first field in the data entry pane, ready for you to start a new batch of invoices.

NOTE: Versions 2.2A and later automatically open the Batch Options dialog when you start up a data entry window, saving you a few keystrokes.

F9: Adding on the Fly

Press F9 in fields where the drop-down selector is available if you want to add something on the fly.
  • Example: You're adding a customer and realize that the customer justifies adding a new category. Press F9 in the Category field in the Configure/Customers window to go directly into <new> mode in the Category window
  • .

F2: Modify, Do, View, Select ...

Press F2 on a highlighted batch, entry, or component to open or select it for modification or review. When in doubt, press F2!
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How does 21st Century Accounting handle historical data?

21st Century Accounting (C21) historical data features include:
  • You never have to close a period; you can keep unlimited open periods.
  • You determine how much historical data you want to keep; the system does not delete historical data.

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How does 21st Century Accounting handle automatic charges?

21st Century Accounting (C21) supports multiple automatic charges (called "recurring charges" in C21).
  • In Receivables, because recurring charges often apply to more than one customer, you configure recurring charges, assign as many as you require to each customer, and then apply the charges to customers as part of your billing cycle.

    In Sales, you can also set up batches of customer invoices, including unlimited multiple invoices for any given customer, which you then save as recurring batches. You post the recurring customer invoice batches as needed.

  • In Payables, you set up batches of vendor invoices, including unlimited multiple invoices for any given vendor, which you then save as recurring batches. You post the recurring vendor invoice batches as needed.

  • In General Ledger, you set up batches of General Journal entries, which you then save as recurring batches. You post the recurring GJ batches as needed.

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How does 21st Century Accounting handle Canadian sales taxes (GST, PST, QST, HST) on invoices?

21st Century Accounting handles Canadian sales taxes (GST, HST, PST, QST) as follows:
  • Configure: For purposes of calculating GST, PST, QST, and HST on items and invoices, 21st Century Accounting automatically configures tax authorities and then sets up tax groups for the standard taxing authorities. Then you assign the appropriate tax groups to customers, to vendors, and, optionally, to product list items.
  • Sales: When you enter a sales invoice that references product list items to which a tax group has been assigned, the tax group associated with the item overrides the tax group associated with the customer. This feature allows you to handle items that are tax exceptions to the customer's tax group, such as, for example, services that are subject to GST but not to PST. When you post a sale invoice, the taxes are automatically credited to the liability accounts associated with the authorities in the tax group(s).
  • You can change or remove tax groups on a line-by-line basis on a sales invoice.
  • Payables: You assign a GST or HST tax group to associate with a vendor for automatic display when you enter invoices for the vendor. The GST or HST paid that you enter from the vendor's invoice is automatically debited to liability accounts associated with the GST or HST authority in the tax group defaulted from the vendor configuration or selected for the invoice.
  • The resulting net amount in each tax authority account reflects your tax liability at any given time for the authority.

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Will I be able to edit Payroll taxes?

You will be able to do some limited editing on payroll tax calculations in 21st Century Accounting. For auditing purposes, the system will keep track of tax calculations that result from user modifications.
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Does 21st Century Accounting track disbursements checks to 1099 vendors?

You can print or record Disbursements (non-Payables) Checks to 1099 vendors if you wish. A Disbursements Check is recorded as a 1099 payment if you mark the "Record on 1099" box in the Disbursements Checks window when you enter the check.

Disbursements Checks to vendors are not posted to Payables because they are not Payables activity. To show vendor activity on Payables reports, enter the activity through Payables.
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Does 21st Century Accounting have equivalent functions for all the things I can do in BPI® Accounting?

21st Century Accounting (C21) does everything BPI does, and more.

In the 21st Century Accounting online Help, you'll find a text "map" that tells you where to look in C21 for the functions associated with each BPI menu item. To see the "map" online, on the 21st Century Accounting main menu, run Help/Contents/BPI Users.

The "map" is also available on the Web at
http://www.hilbertsoft.com/C21/C21_documents.shtml.
Read the instructions and click BPI Map to C21 (PDF Format) to download the document.

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Does 21st Century Accounting convert BPI Accounting data?
What do I have to do to convert?


21st Century Accounting provides a complete conversion of your BPI data.

For the smoothest and most complete possible conversion, you should convert at the end of an accounting period after you have posted all open batches, entered all period adjustments, closed A/R and A/P periods, and closed the Payroll pay period in BPI Accounting. Unposted batches will not be converted.

If the BPI company includes Payroll data, complete payroll processing for the pay period, close the pay period, and, in BPI, print the Employee Complete Information report in ID order for All to disk. (Show me how to do this.)

The procedure for converting a BPI company to 21st Century Accounting:

On the 21st Century Accounting menu, run System/Company/Convert/from BPI data (GL, AR, AP, OE, PR).

The conversion program will look for a BPIES directory and point the Windows browser there. You select the company you want to convert.

The program automatically creates the 21st Century Accounting data structures and then automatically moves all of your BPI data into the new structures. When the conversion is complete, the conversion program displays for your review a log that describes "decisions" made by the conversion program during the conversion.

And it's done.


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How does 21st Century Accounting convert BPI Accounting financial reports?

The conversion of BPI Accounting data to C21 brings across all the BPI financial report definitions, including the "Automatic" reports provided by BPI and any custom financial report definitions you created in BPI.

If the Automatic financials need to be regenerated in BPI because of a change to the BPI Chart of Accounts, conversion gives you the option to stop conversion and regenerate the reports in BPI.

Using the names that are assigned to the financial report definitions in BPI (Automatic and custom), the conversion creates a C21 Financial Report Template from each BPI Accounting report definition and then creates one C21 Financial Report based on the template.

The C21 Financial Report based on the converted template has one column configured to show actual activity for a single period (except balance sheet reports show ending balance). The report is the C21 equivalent of the "Period: Actual Spreadsheet" option in the "Type of Data" field in BPI financial reports.

You can modify the templates and the reports based on the templates in C21.
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I'm a software developer interested in creating a vertical application that runs with 21st Century Accounting. How do I proceed?

21st Century Accounting is designed for easy add-on of vertical applications. The 21st Century Accounting development team is ready to establish a working relationship with any approved third-party developer to expedite the addition of appropriate applications to the 21st Century Accounting suite.

If you are an interested third-party developer, contact us for details. Please send information about your application to sales@hilbertsoft.com.
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Which forms does 21st Century Accounting support for printing year 2008 W-2s and 1099s?

Hilbert Software supported 2008 tax forms

2008 Dynamic Systems Forms

Click here or phone (800)782-2946

Use code HIL-250 when placing orders

Laser W-2

2-up Employee kit for 25, 50 or more employees; envelopes included

Laser W-2

4-up employee copies B,C,2,2

Continuous W-2

2-up Employee kit for 25, 50 or more employees; envelopes included

Laser 1099 Misc

2-Up, Kit with 3 or 4 parts; various quantities; envelopes included

Continuous 1099 Misc

2-Up; various quantities, envelopes included

 

2008 Deluxe Forms

Phone (800)328-0304 to order.
Use Priority Code T07726 when ordering

W-2

Form

Envelope

Laser 2-up, 4-part

82631

91565; 92565

Laser 2-up, 6-part

82632

91565; 92565

Laser 2-up, 8-part

82633

91565; 92565

Laser 4-up Employee copies only

82635

91580; 92580

Laser 2-UP, Blank perforated for employee copies B,C,2,2

82664

91565; 92565

Laser 4-UP, Blank perforated for employee copies B,C,2,2 

82956

91580

Laser 4-UP set, 6-part