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21st Century Accounting Frequently Asked Questions
How do I move 21st Century Accounting to a new computer?
return to top Payroll tax remittance amounts are not correct when I print remittance checks. How can I reset the amounts so they are correct? Edit current Payroll tax liability in Configure/TaxesIn the Configure/Taxes window, the current tax liability, an editable field, is tracked for each tax by 21st Century Accounting. The liability amount in this field is updated by every Payroll transaction that affects taxes withheld. It is the default amount used when you print Remittance Checks.If the Payroll tax liability amount does not agree with your current books, you can adjust the amount in the Current liability field in Configure/Taxes so it agrees with your record of outstanding liability for this tax. The system uses the amount shown in this field as the amount you owe the remittance vendor for this tax when you prepare a Remittance Check. To edit the liability If the liability amount is incorrect, you can correct the ongoing liability amount in Configure/Taxes on a per tax basis (recommended) or you can correct the liability amount(s) every time you prepare a Remittance Check in the Remittance Checks window (not recommended!). In Configure/Taxes To edit the amount in the Configure/Taxes window, right-click on the "Current liability" field and select "Override current liability" from the options menu. Enter the outstanding liability from your records, press the Tab key, then click OK and Save changes. This modifiable field allows you to synchronize the Print/Remittance Checks function with your current records. In Remittance Checks The tax liability amounts may not be correct for several reasons:
return to top I made some changes in Payroll after printing W-2s. Why doesn't the new Payroll data show up the second time I print W-2s? Press the Recreate button in the Print/W2s window to make a new W-2s file with any new Payroll data. "Recreating" allows you to review errors generated by your first W-2s run, correct the information in your Payroll data, and then click the Recreate button to generate new intermediate data from which to print on paper or generate the electronic file for submission. When you run the Print/W-2s command or the Electronic Filing/W-2s command, the system creates an "intermediate" file of temporary data from which to print paper W-2s or build the electronic W-2s file. If you need to start over, click the Recreate button in either W-2s window to replace the existing intermediate file with a new intermediate file created from the current information available in your Payroll records. After the intermediate file is created, the paper W-2s are ready to print or the electronic W-2s file is created automatically. Do not click Recreate if you do not need to start over. Creating the intermediate file can take significant time if your Payroll company is large. return to top How much does 21st Century Accounting cost? Current 21st Century Accounting Software Prices are:
The current release of 21st Century Accounting includes:
Value-added resellers (VARs) of BPI Accounting should contact sales@hilbertsoft.com for a pricing schedule. return to top What kind of Technical Support is available? You can email Technical Support issues to us at support@hilbertsoft.com Support information available on our Web site is always free of charge. FAQs and a searchable database of Technical Notes will answer your most common questions.
You can subscribe to additional Technical Support in one of the following programs. Annual subscriptions begin when we receive your payment and expire after one year.
Our commitment to supporting you goes far beyond what you may have
experienced elsewhere. Our Technical Support personnel have the
knowledge to help you and the access to the development staff
that is needed to solve your problems.
What is a Technical Support "incident?" An "incident" means --
We will not charge for an incident --
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