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21st Century Accounting
Frequently Asked Questions
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In addition to the FAQs below, you can find more online documentation at
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Operations Map
A map of daily
business operations to 21st Century Accounting functions.
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Tutorials
Printable lessons with screenshots
illustrating
a number of setup and daily tasks.
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I bought a new computer. How do I get 21st Century Accounting
onto my new computer?
- Install from the CD
Install 21st Century Accounting on your new computer from the latest
full-installation CD you have received from us.
You must install from a CD that contains the version of Pervasive
that is at the level of Service Pack 3 or higher. Purchases
since January 2002 and CDs we sent last summer to pre-2002 customers are at SP3
or higher.
- Install the latest cumulative patch
After you have installed from the original CD,
assuming your version is 2.0 or better, then install only the latest
cumulative patch (available on the Web) on your new computer,
so you'll be running the latest version of the system.
- Move the data over
- Copy customized reports
If you use the Report Customizer, after copying the data directory,
you should also copy the \C21\REPORTS\CUSTOM directory and all its contents to get
copies of any customized reports you may have saved. In the default situation,
the path on the new computer is [drive]:\C21\reports\custom\[filenames].
Then on the new computer, run System/Company/Preferences, Forms and click the Refresh button.
- Install the latest Payroll Tax Update
If you use Payroll, now install the latest Payroll Tax Update (available on the Web),
which is cumulative for each year, so you'll be running the current
year's Payroll tax calculations.
- Re-select printers
Printer selections on the old computer may not be valid for the new computer.
Re-do printer selection for plain paper and all forms. In the select printer window,
verify or select the correct printer and click OK to exit
the window whether you changed the selected printer or not, to make sure the
selection is registered in the new environment.
- Restore Window Defaults
The size and position of 21st Century Accounting windows may not be correct.
In some extreme cases a window may not even be visible when you run the
command (if, say, monitor resolution is different between old and new computer).
Run "Restore Window Defaults" to start over with size and position.
- Review Preferences.
Run System/Company/Preferences and review the settings on each panel.
If you copied the "config" file from the old computer to the correct folder
on the new computer, the settings will be correct. Check to make sure.
You want these settings (especially Doc number formats and Forms) to be
correct before you post or print.
- On the old computer, run Start/Settings/Control Panel, Add/Remove Programs.
Remove 21st Century Accounting and Pervasive from the old computer.
- Complete network installation if necessary.
If you will be using any other of the new computers as 21st Century Accounting workstations,
do a Workgroup or Client install of 21st Century Accounting on each of those.
Do not try to copy the 21st Century Accounting application files
from one computer to another.
As with almost all Windows applications, you must reinstall from the
original media when you move to a new computer in order to get the
proper registry entries and to make sure all the support files are
placed where the application expects to find them.
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Does your software run under Windows Vista?
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MS Vista Compatibility
A Vista-compatible version of 21st Century Accounting
is under development. Check back here for status updates.
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BACK
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Payroll tax remittance amounts are not correct when I print remittance checks.
How can I reset the amounts so they are correct?
Edit current Payroll tax liability in Configure/Taxes
In the Configure/Taxes window, the current tax liability, an editable field,
is tracked for each tax by 21st Century Accounting.
The liability amount in this field is updated by every Payroll transaction
that affects taxes withheld. It is the default amount used when you print Remittance Checks.
If the Payroll tax liability amount does not agree with your current books,
you can adjust the amount in the Current liability field in Configure/Taxes
so it agrees with your record
of outstanding liability for this tax. The system uses
the amount shown in this field as the amount you owe the
remittance vendor for this tax when you prepare a Remittance Check.
To edit the liability
If the liability amount is incorrect, you can correct
the ongoing liability amount in Configure/Taxes on a per tax basis
(recommended) or you can correct the liability amount(s) every time
you prepare a Remittance Check in the Remittance Checks window (not recommended!).
In Configure/Taxes
To edit the amount in the Configure/Taxes window,
right-click on the "Current liability" field
and select "Override current liability" from the options menu.
Enter the outstanding liability from your records, press the Tab key,
then click OK and Save changes.
This modifiable field allows you to synchronize
the Print/Remittance Checks function with your current records.
In Remittance Checks
The tax liability amounts may not be correct for several reasons:
- The G/L accounts associated with tax liabilities are not used solely
for the tax authorities
- A voided check may not have reduced the tax liability correctly
- After conversion the tracked remittance amounts are understated
by the liability amounts accumulated in the data from which you converted
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I made some changes in Payroll after printing W-2s.
Why doesn't the new Payroll data show up the second time I print W-2s?
Press the Recreate button in the Print/W2s window to make a new W-2s file with any new Payroll data. "Recreating" allows you to review errors generated by your first W-2s run, correct the information in your Payroll data, and then click the Recreate button to generate new intermediate data from which to print on paper or generate the electronic file for submission.
When you run the Print/W-2s command or the Electronic Filing/W-2s command, the system creates an "intermediate" file of temporary data from which to print paper W-2s or build the electronic W-2s file. If you need to start over, click the Recreate button in either W-2s window to replace the existing intermediate file with a new intermediate file created from the current information available in your Payroll records. After the intermediate file is created, the paper W-2s are ready to print or the electronic W-2s file is created automatically.
Do not click Recreate if you do not need to start over. Creating the intermediate file can take significant time if your Payroll company is large.
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How much does 21st Century Accounting cost?
Current 21st Century Accounting Software Prices are:
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$ 1,195
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Single User Edition |
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$ 1,595 |
3 User Windows Workgroup Edition |
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$ 2,595 |
10 User Windows Client/Server Edition |
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$ 495 |
Additional Site License |
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$ 495 |
Remote Connect |
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$ 155 |
Report Customizer |
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$ 155 |
Tax Form Kit |
The current release of 21st Century Accounting includes:
- General Ledger
- Bank Accounts (management, bank reconciliation).
- Receivables (management, Receivables reporting)
- Sales (Receivables invoicing, sales orders, sales analysis reporting)
- Payables (Payables invoicing, management, reporting)
- US Payroll (paychecks, management, reporting)
- Multi-user Support
Value-added resellers (VARs) of BPI Accounting should contact
sales@hilbertsoft.com for a pricing schedule.
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What kind of Technical Support is available?
You can email Technical Support issues to us at
support@hilbertsoft.com
Support information available on our Web site is always free of charge.
FAQs and a searchable database of Technical Notes
will answer your most common questions.
Your CONTACT. Please appoint as your Technical Support CONTACT
with us a single, regular employee of your organization who will be familiar with --
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Windows operations, including --
Search
Drag-and-Drop
How to send and receive emails with attachments
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21st Century Accounting
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Whatever Support issue you want to resolve
Provide the Contact Name, phone number, and email
address when you register. The Support process is much more efficient if our
technicians deal with a single, knowledgeable CONTACT from your company.
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You can subscribe to additional Technical Support in one of the following programs.
Annual subscriptions begin when we receive your payment and expire after one year.
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1 Year Support
Subscription
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Download
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6 incidents plus Software Upgrades
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$445
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10 incidents plus Software Upgrades
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$585
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Unlimited incidents plus Software Upgrades
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$835
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6 incidents plus Software Upgrades
with Payroll Tax Updates
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$605
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10 incidents plus Software Upgrades
with Payroll Tax Updates
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$745
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Unlimited incidents plus Software Upgrades
with Payroll Tax Updates
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$995
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Payroll Tax Updates only plus Software Upgrades
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$395
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Software Upgrades Only
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$235
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Additional charge
to mail on disk
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$75
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Technical Support = Immediate, unlimited telephone and email access
to our staff to help you with problems using 21st Century Accounting as they arise.
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Software Upgrades = All annual Support subscriptions include
cumulative 21st Century Accounting
Software Upgrades when we enhance the functionality, incorporate 3rd-party Add-Ins,
and otherwise improve the software between major revisions.
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Software Upgrades and Payroll Tax Updates are mailed on disk at
an additional shipping and handling charge,
upon request from subscribing customers without Web access.
Subscribing customers with Web access can download
Software Upgrades and Payroll Tax Updates without
the additional "on disk" charge.
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Payroll Tax Updates = The latest supported (federal, state, and some local)
Payroll tax calculations provided on diskette or downloadable from our Web site.
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Per Incident = If you don't need the protection of an annual Support program,
you can call with questions on a per incident basis.
Have your credit card number ready when you call.
We will process the charge to your credit card ($75) for each satisfactorily completed call.
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Our commitment to supporting you goes far beyond what you may have
experienced elsewhere. Our Technical Support personnel have the
knowledge to help you and the access to the development staff
that is needed to solve your problems.
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Order Support
What is a Technical Support "incident?"
Tech Support Incident
The Support Technician you talk to will define your contact
as an "incident" according to the following general criteria:
An "incident" means --
- A single issue or problem that a customer asks a Support Technician to analyze or resolve.
- A product-usage question that involves a single topic on a drop-down menu or one report.
- A single question on a specific bookkeeping topic.
We will not charge for an incident --
- On initial installation or when installing an upgrade.
- Upon submission of a report showing conversion problems.
- When our analysis determines that the problem is caused by a defect in the software.
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