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21st Century Accounting Hot Topics
Hot Topics
The issues on this page are current "hot" support issues that affect some users. Look on this page for your issue to see if a solution or work around is suggested.

Look here to see where to look for your Versions of 21st Century Accounting and the Payroll Tax Update.


Pervasive License Key Expired or Invalid License Key error message
June 2011
The problem:
This error message means that you did not enter your permanent Pervasive Key in the first 30 days after your received it. You will need to enter your Pervasive Key into the Pervasive License Administrator.
The solution:
Follow these steps:

1. Open the Start menu and select All Programs.
2. Go to Pervasive/Pervasive 11/Utilities/License Administrator.
3. Copy and paste the provided key into the PVSW key box.
4. Hit the Activate button.

Issue: Officer's Health Insurance Premiums on W-2
January 2012
The problem:
To make officer's insurance premiums show in (Wages) Box 1 on the W-2, you need to make an EOY adjustment to US FIT - Earnings subject to (no ceiling). This entry has no effect on the GL, it just adds the amount into the W2 Wages Box.
The solution:
1. Start Prior Year Adjustments if you have started payroll for 2012. Otherwise, use Employee Adjustments. In either case, on the adjustments screen, verify that it says: Payroll Year 11, Month 12
2. For each employee, make an entry for US FIT – Earnings subject to (no ceiling)
3. Print W2s or W2 information to verify that your changes are correct.

Going forth for 2012
.
For each employee, configure a non-cash benefit for the insurance premium amount per pay period. This amount will be automatically added into the US FIT – earnings subject to (no ceiling) and you will not have to make adjustments at the end of the year to make the W2s be correct.

For payrolls already completed in January, make an Employee Adjustment for the earnings subject to FIT that have already accumulated (as described above) AND to the non-cash benefit.

Set Earnings Subject to US FIT. Set the non-cash benefit to show on the W-2 Other Information Box if desired


Message Issue: Pervasive not running
January 2010
The message is:
Warning: The Pervasive Database engine is not running at the location of the company data <company_name> on <computer_name>. This may impact company selection or use, especially in a multi-user environment.
Single-user version
If you have a single-user version of the 21st Century program and installed from a workstation to another network computer (server) and use the program from the workstation, then this situation would be expected and you may disregard this message.
Multi-user version
If you have a multi-user version, then all computers that contain the 21st Century program and/or data should have the Pervasive Software installed and active at all times. You should check <computer_name> to make sure the Pervasive Software is installed and functioning properly.
  Additional Information

Message issue: People in our office can't log in multiple times or all at once with the same User ID.
January 2010
The message is:
Error: the user ID entered is already logged in at <computer name>
21st Century Accounting permits each User ID to be logged in to the system only once. Each person in the office who works on 21st Century Accounting needs a separate User ID. Go to System/User IDs and assign each person in your office their own User ID to log in with. Passwords aren’t required.
A user gets the "already logged in" message when they try to log in with a User ID that is not logged in.
To release a logged in User ID, go to the <computer name> computer, (restart the program with the User ID, if need be, then exit the program or change the logged in User ID.

How do I download Payroll Tax Updates and how do I download new revisions (Software Upgrades) of 21st Century Accounting?
Web site download issue
Click instructions for downloading software upgrades and Payroll Tax Updates

If the information on this page does not answer your question or resolve your issue, try FAQs and Technical Notes. If you still can't find the answer, contact Hilbert Software Technical Support.

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